Accessibility Statement

We want everyone to be able to use Pawdiary: groomers and their staff in the app, and pet owners on booking pages, report cards, the client portal and terms-signing links. This statement covers pawdiary.co.uk and app.pawdiary.co.uk.

How accessible it is

• We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.2 at level AA.
• Pages work with a keyboard, show where the focus is, and can be zoomed to 200% without losing content.
• Text and controls meet AA colour contrast, and pages respect your device's "reduce motion" setting.
• Forms have labels, errors are announced to screen readers, and pages use headings and landmarks so you can move around them quickly.
• We check the public pages with automated tools (axe) when they change.

What we know isn't perfect yet

• The route map for mobile groomers is a visual map. The same visits, times and directions are listed in text beside it.
• Some charts in Reports are visual. Their figures are also shown as numbers.
• Photos groomers upload don't have descriptions written by the groomer.

Tell us about a problem

If something is hard to use, or you need information in a different format, email hello@pawdiary.co.uk. Tell us the page and what went wrong. We'll reply within 5 working days. If you're a pet owner, you can also contact your groomer directly.

Enforcement

If you're not happy with our response, you can contact the Equality Advisory and Support Service (EASS).

This statement was last reviewed on 1 October 2026.